Shipping policy

SHIPPING AND DELIVERY POLICY - SWITZERLAND

  Last updated: 06/12/2025
 

1. GENERAL INFORMATION

 

1.1 Delivery area

La Boutique Brasileira delivers throughout Switzerland:

  • All Swiss cantons
  • Urban and rural areas
  • Mountain regions (with possible additional delivery times)
     

1.2 Shipping partners

We work with carriers specialised in shipments to Switzerland:

  • DPD (priority carrier)
  • Colissimo (La Poste)
     

1.3 Special status

Switzerland, although not an EU member, benefits from bilateral agreements facilitating trade with specific customs formalities.
 

2. DISPATCH TIMES

 

2.1 Order processing

  • Orders placed Monday to Friday before 2pm: Dispatched within 24 hours
  • Orders placed after 2pm: Dispatched next working day
  • Weekend orders: Dispatched on Monday
     

2.2 Customs formalities

  • Customs declaration: Automatically completed by us
  • Required documents: Commercial invoice, packing list, customs declaration
  • Classification: Cosmetic products (NC code 3305)
  • Declared value: Actual product price
     

2.3 Working days

Shipments are made only on working days (Monday to Friday, excluding French public holidays).
 

2.4 Exceptional periods

Additional delays may apply during:

  • Peak periods (Black Friday, Christmas, etc.)
  • Summer holidays
  • French and Swiss public holidays
  • Enhanced customs controls (exceptional periods)
      We will inform you of any exceptional delays by email.
     

3. DELIVERY TIMES

 

3.1 Standard delivery times

 

Carrier Delivery method Timeframe
DPD Home delivery 2-6 working days
DPD Collection point 2-6 working days
Colissimo Home delivery 3-6 working days
Colissimo Collection point 3-6 working days
 

3.2 Time calculation

Delivery times start from the dispatch of your order (receipt of dispatch confirmation email) and include customs clearance time.
 

3.3 Special areas

  • Zurich, Geneva, Basel: Optimal delivery times (2-4 days)
  • Bern, Lausanne: Standard delivery times
  • Alpine regions: +1-2 additional days possible
  • Rural areas: +1 additional day possible
     

3.4 Indicative times

Delivery times are indicative and not contractual. Customs controls may cause additional delays.
 

4. SHIPPING COSTS

 

4.1 Flat rate

Shipping cost: 6.00 CHF for all orders to Switzerland, regardless of:

  • Package weight (up to 30kg limit)
  • Chosen delivery method
  • Destination canton
     

4.2 No hidden fees

The displayed price (6.00 CHF) is the final price, no additional charges will be added.
 

4.3 Taxes included

Shipping costs include Swiss VAT at 7.7%.
 

4.4 No customs fees

No additional customs fees will be charged on delivery. All fees are included in our rate.
 

4.5 Oversized packages

For exceptionally large orders (over 30kg), additional fees may apply. You will be informed before order confirmation.
 

5. DELIVERY PROCESS

 

5.1 Dispatch confirmation

You will receive a confirmation email containing:

  • Your package tracking number
  • Carrier tracking link
  • Dispatch date
  • Estimated delivery time
  • Customs declaration number
     

5.2 Order tracking

Track your package in real-time:

  • On the carrier's website with your tracking number
  • Via links provided in our emails
  • Customs clearance tracking included
  • By contacting us directly
     

5.3 Home delivery

  • Presence required during delivery
  • ID required to receive the package
  • If absent: delivery notice and new attempt
  • SMS/email notification before delivery (depending on carrier)
     

5.4 Collection point delivery

  • Collection period: 14 days after availability
  • ID required
  • SMS/Email notification when available
  • Opening hours vary by collection point
     

6. SWISS SPECIFICITIES

 

6.1 Correct addressing

Please indicate correctly:

  • Swiss postal code (4 digits: 1000-9999)
  • City/Location
  • Canton (recommended)
  • Switzerland or Schweiz
      Example address: 
Mr Hans MĂŒller  
Bahnhofstrasse 123  
8001 Zurich  
Switzerland

 

6.2 Automatic customs formalities

  • CN23 declaration: Completed automatically
  • Commercial invoice: Generated with your order
  • Customs classification: Cosmetic products (NC code 3305)
  • Declared value: Actual product price
  • Origin: Made in France (if applicable)
     

6.3 Official languages

Communications possible in:

  • French (French-speaking Switzerland)
  • German (German-speaking Switzerland)
  • Italian (Ticino)
  • English (international support)
     

6.4 Swiss public holidays

Deliveries may be affected by:

  • Swiss national holidays
  • Cantonal holidays
  • School holiday periods
     

7. PACKAGING AND PROTECTION

 

7.1 Secure packaging

  • All our products are carefully packaged
  • Reinforced protection for international transport
  • Packaging compliant with Swiss transport standards
     

7.2 Discretion

  • Neutral packaging without content indication
  • Respect for your privacy
     

7.3 Cosmetic products

  • Packaging adapted to Swiss regulations
  • Protection against shocks and temperature variations
  • Labelling compliant with Swiss standards
     

7.4 Enclosed documents

  • Commercial invoice in French/English
  • Detailed packing list
  • Cosmetic products compliance declaration
     

8. DELIVERY PROBLEMS

 

8.1 Damaged package

If you receive a damaged package:

  1. Do not refuse the package
  2. Note damage on the delivery receipt
  3. Take photos of package and contents
  4. Contact us within 48h: contact@laboutiquebrasileira.com
     

8.2 Lost package

  • Waiting period: 15 working days after expected delivery date
  • Investigation: We launch an inquiry with carrier and customs
  • Replacement: New package sent or refund
     

8.3 Customs hold

In case of customs hold:

  • Immediate notification by email
  • Complete management by us
  • No additional fees for you
     

8.4 Address error

  • Verification: Check your address before confirmation
  • Modification: Only possible before dispatch
  • Additional costs: At your expense if error on your part
     

8.5 Absence during delivery

  • Collection points: Automatic redirection to nearby collection point
  • Home delivery: New attempt according to carrier conditions
     

9. VAT AND INVOICING

 

9.1 Applicable VAT

  • Swiss VAT: 7.7% (included in all displayed prices)
  • Swiss compliance: Swiss VAT application for Swiss deliveries
  • Gross prices: All our prices include Swiss VAT at 7.7%
     

9.2 Invoicing

  • Compliant invoice: Swiss VAT mentioned on invoice
  • Applied rate: 7.7% (Swiss standard rate for cosmetics)
  • Sending: Invoice sent by email upon dispatch
  • Currency: Prices in Swiss francs (CHF)
     

9.3 Price transparency

  • Final price: Displayed price is final price including VAT in Swiss francs
  • No supplements: No additional VAT or fees to pay
  • Compliance: Compliance with Swiss tax rules
     

10. CONTACT AND SUPPORT

 

10.1 Customer service

Email: contact@laboutiquebrasileira.com
WhatsApp: +55 9 3350 8410
Hours: Monday to Friday, 9am-6pm (French time = Swiss time)
 

10.2 Multilingual support

  • French: Complete support available
  • German: Basic support available
  • English: Complete support available
  • Quick response: Within 24h on working days
     

11. LIABILITY

 

11.1 Our commitments

  • Dispatch within announced timeframes
  • Complete customs formalities management
  • Secure packaging adapted for international transport
  • Tracking and assistance until delivery
     

11.2 Limitations

  • Indicative delivery times not contractual (customs controls possible)
  • Liability limited to proven negligence cases
  • Exclusion of indirect damages
     

11.3 Force majeure

We are not responsible for delays due to:

  • Exceptional weather conditions (especially in mountain areas)
  • Carrier strikes
  • Enhanced customs controls
  • Government restrictions
  • Exceptional events
     

12. DEVELOPMENTS

 

12.1 Regulatory adaptation

We constantly adapt our services to Swiss regulatory changes to maintain service quality.
 

12.2 Continuous improvement

We work to:

  • Reduce delivery times to Switzerland
  • Optimise customs formalities
  • Maintain competitive costs
     

12.3 Modifications

This policy may be modified to adapt to regulatory changes. Changes take effect upon publication on our website.