Shipping policy

SHIPPING AND DELIVERY POLICY - UNITED KINGDOM

  Last updated: 06/12/2025
 

1. GENERAL INFORMATION

 

1.1 Delivery area

La Boutique Brasileira delivers throughout the United Kingdom:

  • England
  • Scotland
  • Wales
  • Northern Ireland
      Not served: British overseas territories (Channel Islands, Isle of Man, etc.)
     

1.2 Shipping partners

We work with carriers specialised in post-Brexit shipments:

  • DPD (priority carrier)
  • Colissimo (La Poste)
     

1.3 Post-Brexit status

Since the UK's departure from the European Union, specific customs formalities apply, fully managed by us.
 

2. DISPATCH TIMES

 

2.1 Order processing

  • Orders placed Monday to Friday before 2pm : Dispatched within 24 hours
  • Orders placed after 2pm : Dispatched next working day
  • Weekend orders : Dispatched on Monday
     

2.2 Customs formalities

  • Customs declaration : Automatically completed by us
  • Required documents : Commercial invoice, packing list, customs declaration
  • EORI number : FR94923759800014 (registered for your shipments)
     

2.3 Working days

Shipments are made only on working days (Monday to Friday, excluding French public holidays).
 

2.4 Exceptional periods

Additional delays may apply during:

  • Peak periods (Black Friday, Christmas, etc.)
  • Summer holidays
  • French and British public holidays
  • Enhanced customs controls (exceptional periods)
      We will inform you of any exceptional delays by email.
     

3. DELIVERY TIMES

 

3.1 Standard delivery times

 

Carrier Delivery method Timeframe
DPD Home delivery 3-7 working days
DPD Collection point 3-7 working days
Colissimo Home delivery 4-7 working days
Colissimo Collection point 4-7 working days
 

3.2 Time calculation

Delivery times start from the dispatch of your order (receipt of dispatch confirmation email) and include customs clearance time.
 

3.3 Special areas

  • London and major cities : Optimal delivery times (3-5 days)
  • Scotland and Wales : +1 day possible
  • Northern Ireland : +1-2 additional days
  • Rural areas : +1-2 additional days
     

3.4 Indicative times

Delivery times are indicative and not contractual. Customs controls may cause additional delays.
 

4. SHIPPING COSTS

 

4.1 Flat rate

Shipping cost: £5.00 for all orders to the United Kingdom, regardless of:

  • Package weight (up to 30kg limit)
  • Chosen delivery method
  • Destination region
     

4.2 No hidden fees

The displayed price (ÂŁ5.00) is the final price, no additional charges will be added.
 

4.3 Taxes included

Shipping costs include UK VAT at 20%.
 

4.4 No customs fees

No additional customs fees will be charged on delivery. All fees are included in our rate.
 

4.5 Oversized packages

For exceptionally large orders (over 30kg), additional fees may apply. You will be informed before order confirmation.
 

5. DELIVERY PROCESS

 

5.1 Dispatch confirmation

You will receive a confirmation email containing:

  • Your package tracking number
  • Carrier tracking link
  • Dispatch date
  • Estimated delivery time
  • Customs declaration number
     

5.2 Order tracking

Track your package in real-time:

  • On the carrier's website with your tracking number
  • Via links provided in our emails
  • Customs clearance tracking included
  • By contacting us directly
     

5.3 Home delivery

  • Presence required during delivery
  • ID required to receive the package
  • If absent: delivery notice and new attempt
  • SMS/email notification before delivery (depending on carrier)
     

5.4 Collection point delivery

  • Collection period : 14 days after availability
  • ID required
  • SMS/Email notification when available
  • Opening hours vary by collection point
     

6. UK SPECIFICITIES

 

6.1 Correct addressing

Please indicate correctly:

  • UK postcode (UK format: SW1A 1AA)
  • City/Town
  • County (if applicable)
  • Country (England, Scotland, Wales, Northern Ireland)
      Example address: 
Mr John Smith  
123 High Street  
London SW1A 1AA  
England  
United Kingdom

 

6.2 Automatic customs formalities

  • CN23 declaration : Completed automatically
  • Commercial invoice : Generated with your order
  • Customs classification : Cosmetic products (NC code 3305)
  • Declared value : Actual product price
     

6.3 UK public holidays

Deliveries may be affected by:

  • UK national holidays
  • Bank Holidays
  • Regional holidays (Scotland, Wales, Northern Ireland)
     

7. PACKAGING AND PROTECTION

 

7.1 Secure packaging

  • All our products are carefully packaged
  • Reinforced protection for international transport
  • Packaging compliant with UK transport standards
     

7.2 Discretion

  • Neutral packaging without content indication
  • Respect for your privacy
     

7.3 Cosmetic products

  • Packaging adapted to UK regulations
  • Protection against shocks and temperature variations
  • Labelling compliant with post-Brexit UK standards
     

7.4 Enclosed documents

  • Commercial invoice in English
  • Detailed packing list
  • Cosmetic products compliance declaration
     

8. DELIVERY PROBLEMS

 

8.1 Damaged package

If you receive a damaged package:

  1. Do not refuse the package
  2. Note damage on the delivery receipt
  3. Take photos of package and contents
  4. Contact us within 48h : contact@laboutiquebrasileira.com
     

8.2 Lost package

  • Waiting period : 15 working days after expected delivery date
  • Investigation : We launch an inquiry with carrier and customs
  • Replacement : New package sent or refund
     

8.3 Customs hold

In case of customs hold:

  • Immediate notification by email
  • Complete management by us
  • No additional fees for you
     

8.4 Address error

  • Verification : Check your address before confirmation
  • Modification : Only possible before dispatch
  • Additional costs : At your expense if error on your part
     

8.5 Absence during delivery

  • Collection points : Automatic redirection to nearby collection point
  • Home delivery : New attempt according to carrier conditions
     

9. VAT AND INVOICING

 

9.1 Applicable VAT

  • UK VAT : 20% (included in all displayed prices)
  • Post-Brexit compliance : UK VAT application for UK deliveries
  • Gross prices : All our prices include UK VAT at 20%
     

9.2 Invoicing

  • Compliant invoice : UK VAT mentioned on invoice
  • Applied rate : 20% (UK standard rate for cosmetics)
  • Sending : Invoice sent by email upon dispatch
  • Language : Invoice in English for customs compliance
     

9.3 Price transparency

  • Final price : Displayed price is final price including VAT in pounds sterling
  • No supplements : No additional VAT or fees to pay
  • Compliance : Compliance with post-Brexit rules
     

10. CONTACT AND SUPPORT

 

10.1 Customer service

Email: contact@laboutiquebrasileira.com
WhatsApp: +55 9 3350 8410
Hours: Monday to Friday, 9am-6pm (French time = 8am-5pm UK time)
 

10.2 Multilingual support

  • French : Main support
  • English : Complete support available
  • Quick response : Within 24h on working days
     

11. LIABILITY

 

11.1 Our commitments

  • Dispatch within announced timeframes
  • Complete customs formalities management
  • Secure packaging adapted for international transport
  • Tracking and assistance until delivery
     

11.2 Limitations

  • Indicative delivery times not contractual (customs controls possible)
  • Liability limited to proven negligence cases
  • Exclusion of indirect damages
     

11.3 Force majeure

We are not responsible for delays due to:

  • Exceptional weather conditions
  • Carrier strikes
  • Enhanced customs controls
  • Post-Brexit government restrictions
  • Exceptional events
     

12. DEVELOPMENTS

 

12.1 Post-Brexit adaptation

We constantly adapt our services to post-Brexit regulatory changes to maintain service quality.
 

12.2 Continuous improvement

We work to:

  • Reduce delivery times to the UK
  • Optimise customs formalities
  • Maintain competitive costs
     

12.3 Modifications

This policy may be modified to adapt to regulatory changes. Changes take effect upon publication on our website.