Shipping & Returns

Order information:

Your order is validated once your payment has been accepted on our side . La Boutique Brasileira reserves the right to refuse an order if the Customer already has a dispute with the company or if La Boutique Brasileira considers that the Customer poses a risk of default of payment.

We then reserve the right to ask the Customer for additional information if we deem it necessary , such as an identity document or proof of address. If the Customer does not respond within 5 days of the order, your order and payment will be cancelled . We undertake to honour orders received, only within the limits of available stocks.

Need help? A question about your order? Contact our experts at contact@laboutiquebrasileira.com or by Whatsapp .

DELIVERY IN METROPOLITAN FRANCE

Our shipping times are as follows:

  • For any order placed from Monday to Friday before 5 a.m., the order will be shipped the same day.
  • For any order placed from Monday to Thursday after 5 a.m., the order will be shipped the next day.
  • For any order placed from Friday after 5 a.m. to Sunday evening, the order will be shipped the following Monday.
  • For any order placed on public holidays, the order will be shipped the following business day.

    The Customer has the choice between several delivery methods, the costs and times of which vary:

- Delivery method
- Delivery time (after dispatch)
- Price for any purchase 50g to 6kg

  • Colissimo
    48h to 72h working days
    €5.30 - €9.54

  • DDP
    48 to 72 working hours
    €6.13 - €7.87

  • World Relay
    3 to 5 days
    Free

Delivery times are the sole responsibility of the Carriers and under no circumstances can La Boutique Brasileira be held liable in the event of non-compliance with delivery times.

DELIVERY EUROPE

Our shipping times are as follows:

  • For any order placed from Monday to Friday before 5 a.m., the order will be shipped the same day.
  • For any order placed from Monday to Thursday after 5 a.m., the order will be shipped the next day.
  • For any order placed from Friday after 5 a.m. to Sunday evening, the order will be shipped the following Monday.
  • For any order placed on public holidays, the order will be shipped the following business day.

    International delivery is made by Colissimo, Mondial Relay or DDP. If the purchase is less than 140 euros, the shipping costs are the responsibility of the Customer. Costs and times vary depending on the destination:

- Country of delivery
- Delivery time (after dispatch)
- Price for any purchase 50g to 6kg (Home delivery)

  • Belgium
    3 to 5 working days
    €8.59 - €14.35

Free for all orders > 140€

  • Germany
    3 to 5 working days
    €8.75 - €14.62

Free for all orders > 140€

  • Netherlands, Luxembourg
    3 to 5 working days
    €8.66 - €14.47

Free for all orders > 140€

  • Spain
    3 to 5 working days
    €9.85 - €17.38

Free for all orders > 140€

  • Italy
    3 to 5 working days
    €9.90 - €17.47

Free for all orders > 140€

  • UK
    3 to 5 working days
    €10.04 - €17.74

Free for all orders > 140€

  • Ireland, Portugal, Austria
    3 to 5 working days
    €9.95 - €17.55

Free for all orders > 140€

  • Swiss
    3 to 5 working days
    €11.21 - €26.87

Free for all orders > 140€

  • Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Sweden
    5 to 10 working days
    €11.08 - €26.58

Free for all orders > 140€

  • Greece, Finland, Norway, Türkiye, Croatia, Malta, Romania, Cyprus, other eastern countries
    5 to 10 working days
    €12.98 - €29.31

Free for all orders > 140€

INTERNATIONAL DELIVERY (outside EU)

Our shipping times are as follows:

  • For any order placed from Monday to Friday before 5 a.m., the order will be shipped the same day.
  • For any order placed from Monday to Thursday after 5 a.m., the order will be shipped the next day.
  • For any order placed from Friday after 5 a.m. to Sunday evening, the order will be shipped the following Monday.
  • For any order placed on public holidays, the order will be shipped the following business day.

    International delivery is made by Colissimo. Shipping costs are the responsibility of the Customer. Costs and times vary depending on the destination:

- Country of delivery
- Delivery time (after dispatch)
- Price for any purchase 50g to 6kg (Home delivery)

  • UNITED STATES
    5 to 10 working days
    €25.02 - €75.37

  • China
    5 to 10 working days
    €25.29 - €76.14

  • Canada, Australia, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Israel
    5 to 10 working days
    €25.54 - €76.91

  • Africa, Middle East, America, Asia, Oceania
    5 to 10 working days
    €29.28 - €96.75

DOM TOM DELIVERIES

Our shipping times are as follows:

  • For any order placed from Monday to Friday before 5 a.m., the order will be shipped the same day.
  • For any order placed from Monday to Thursday after 5 a.m., the order will be shipped the next day.
  • For any order placed from Friday after 5 a.m. to Sunday evening, the order will be shipped the following Monday.
  • For any order placed on public holidays, the order will be shipped the following business day.

    Delivery to the French overseas departments and territories is by Colissimo. Shipping costs are the responsibility of the Customer. Costs and delivery times vary depending on the destination:


- Delivery time (after dispatch)
- Zone OM1 Price for any purchase 50g to 6kg (Home delivery)
- Zone OM2 Price for any purchase 50g to 6kg (Home delivery)

  • 5 to 10 working days
    €14.24 - €39.32
    €17.19 - €83.03

RETURNS AND EXCHANGES

Do you want to return a product to us? No worries! For any return, please send us a short email to contact@laboutiquebrasileira.com to let us know. Please specify: your order number , the returned product(s), the reason(s) for the return as well as a request for exchange, voucher or refund. This will ensure that your request is processed correctly and handled more quickly.

Any Customer may request an exchange of their item within 14 days from the date of the order. Returns of orders shipped to mainland France and outside mainland France are the responsibility of the Customer.

The product for which the Customer requests an exchange must be intact, unopened and in its original packaging.

The return address is:

Dock Avenue ZA du Mardeloup 42155 POUILLY LES NONAINS

It is not necessary to attach any document to the package.

We advise you to choose a mode of transport with tracking number. Without tracking number, we will not accept any claims.

In addition, so that your return is processed as quickly as possible, we advise you to also report it by email to contact@laboutiquebrasileira.com .

If the item is refused by La Boutique Brasileira, it will be returned to the Customer at La Boutique Brasileira's expense without the Customer being able to demand any compensation whatsoever. If the return has not been announced by the customer, a purchase voucher is automatically created and sent to the customer.