Shipping policy

Last updated: 24/06/2026

1. General information

1.1 Delivery areas

La Boutique Brasileira delivers to:

  • Metropolitan France and Corsica
  • European Union: Belgium, Germany, Luxembourg, Netherlands, Spain, Italy
  • United Kingdom
  • Switzerland

1.2 Partner carriers

We work with trusted carriers to ensure the safety of your orders:

  • DPD (main carrier)
  • Mondial Relay (pickup points — France and Corsica only)
  • Colissimo (La Poste)

2. Dispatch times

2.1 Order preparation

  • Orders placed: dispatch on the next business day
  • Weekend orders: dispatch on the following Monday

2.2 Business days

Orders are dispatched only on business days (Monday to Friday, excluding public holidays).

2.3 Exceptional periods

Additional delays may apply during:

  • Busy periods (Black Friday, Christmas, etc.)
  • Summer holidays
  • Public holidays

We will inform you of any exceptional delay by email.

3. Delivery times

3.1 Metropolitan France

Carrier Delivery method Delivery time
DPD Home 24-48h on business days
DPD Pickup point 24-48h on business days
Mondial Relay Pickup point 2-4 business days
Colissimo Home 48-72h on business days
Colissimo Pickup point 48-72h on business days

3.2 Corsica

  • Delivery times: 2-4 business days
  • Carriers: mainly Colissimo

3.3 European Union, United Kingdom and Switzerland

  • Delivery times: 3-6 business days depending on the destination
  • Carrier: DPD (home delivery only)

3.4 Calculating delivery times

Delivery times begin when your order is dispatched (receipt of the dispatch confirmation email).

4. Delivery charges

4.1 Metropolitan France and Corsica

🎉 FREE DELIVERY on purchases of 79 € or more in metropolitan France and Corsica.

For orders under 79 €, a single flat rate of 5,80 € applies, regardless of the delivery method selected (home or pickup point).

Order value Delivery charges
Less than 79 € 5,80 €
79 € and over Free (0 €)

4.2 International

For deliveries outside France, a flat delivery rate applies depending on the destination country:

Country Delivery charges
Belgium, Germany, Luxembourg, Netherlands 9,90 €
Spain, Italy, United Kingdom, Switzerland 11,90 €

These rates apply regardless of the order value.

4.3 Available delivery methods

Metropolitan France:

  • ✅ Home delivery (DPD, Colissimo)
  • ✅ Delivery to a pickup point (Mondial Relay)

Corsica:

  • ✅ Home delivery (Colissimo)
  • ✅ Delivery to a pickup point (Mondial Relay)

European Union (Belgium, Germany, Luxembourg, Netherlands, Spain, Italy):

  • ✅ Home delivery (DPD)

United Kingdom and Switzerland:

  • ✅ Home delivery (DPD)

4.4 Taxes and customs duties (Switzerland and United Kingdom)

Deliveries to Switzerland and the United Kingdom may be subject to import taxes and customs duties, payable by the recipient upon receipt of the parcel, in accordance with local regulations.

4.5 Large parcels

For exceptionally large orders (over 30 kg), additional charges may apply. You will be informed before the order is confirmed.

5. Delivery process

5.1 Dispatch confirmation

You will receive a confirmation email containing:

  • Your parcel tracking number
  • The carrier's tracking link
  • The scheduled dispatch date

5.2 Order tracking

Track your parcel in real time:

  • On the carrier's website using your tracking number
  • Via the links provided in our emails
  • By contacting us directly

5.3 Home delivery

  • We recommend being present at the time of delivery
  • If you are absent: a delivery notice and another attempt or delivery to a pickup point

5.4 Delivery to a pickup point (France and Corsica only)

  • Collection period: 14 days after the parcel becomes available
  • Proof of identity required
  • SMS/Email notification when the parcel is available

6. Packaging and protection

6.1 Secure packaging

  • All our products are carefully packaged
  • Extra protection for fragile products
  • Environmentally friendly packaging is preferred

6.2 Discretion

  • Plain packaging with no indication of the contents
  • Respect for your privacy

6.3 Cosmetic products

  • Packaging suited to cosmetic products
  • Protection against impacts and temperature changes
  • Labelling in accordance with regulations

7. Delivery problems

7.1 Damaged parcel

If you receive a damaged parcel:

  • You may refuse the parcel
  • Note the damage on the delivery slip
  • Take photos of the parcel and its contents
  • Contact us within 48h: contact@laboutiquebrasileira.com

7.2 Lost parcel

  • Waiting period: 10 business days after the scheduled delivery date
  • Search: we launch an investigation with the carrier
  • Replacement: a new parcel is sent or a refund is issued

7.3 Incorrect address

  • Verification: check your address before confirming
  • Changes: possible only before dispatch
  • Additional charges: payable by you if you made the error (reshipping)

7.4 Absence at the time of delivery

  • Pickup points: automatic redirection to a nearby pickup point (France and Corsica only)
  • Home: another delivery attempt depending on the carrier

8. Special deliveries

8.1 Specific addresses

Delivery is available to:

  • Businesses and offices
  • Hotels (with prior agreement)

Delivery is not available to:

  • PO boxes
  • Military bases
  • Areas not served by our carriers

8.2 Delivery instructions

You can add special instructions:

  • Building access code
  • Floor and name on the doorbell
  • Times when you are present

8.3 Express delivery (metropolitan France only)

An express delivery option is offered at checkout, in metropolitan France only:

  • Delivery time: 24h on business days
  • Rate: 14,90 €

9. Our delivery commitments

9.1 Transparency

  • No hidden charges
  • Final price displayed as soon as the item is added to the cart
  • Delivery charges clearly shown before payment

9.2 Flexibility

  • Choice of carrier according to your preferences
  • Pickup points available in metropolitan France and Corsica
  • Home or pickup point delivery in France, home delivery internationally

9.3 Service quality

  • Full tracking of your order
  • Dedicated customer support
  • Careful and secure packaging

10. Returns and exchanges

For returns, please refer to our detailed Return Policy.

Return address:
La Boutique Brasileira
Dock Avenue ZA du Marloup
42155 Pouilly-les-Nonains
France

Important: we cover return shipping costs — send us your shipping invoice for reimbursement.

11. Contact and support

11.1 Customer service

  • Email: contact@laboutiquebrasileira.com
  • WhatsApp: +55 9 3350 8410
  • Hours: Monday to Friday, 9h00-18h00

11.2 Order tracking

For any questions about your delivery, have the following ready:

  • Your order number
  • Your tracking number
  • Your delivery contact details

12. Liability

12.1 Our commitments

  • Dispatch within the stated times
  • Secure packaging of your products
  • Tracking and assistance until delivery

12.2 Limitations

  • Indicative, non-contractual delivery times
  • Liability limited to cases of proven negligence
  • Exclusion of indirect damages

12.3 Force majeure

We are not responsible for delays due to:

  • Exceptional weather conditions
  • Carrier strikes
  • Natural disasters
  • Government restrictions

13. Developments

13.1 Continuous improvement

We are constantly working to:

  • Reduce delivery times
  • Improve parcel tracking

13.2 Changes

This policy may be amended. Changes take effect upon publication on our website.

🚚 Enjoy our delivery service:

  • ✅ Free delivery from 79 € in metropolitan France and Corsica
  • ✅ International delivery (EU, United Kingdom, Switzerland) — home delivery only
  • ✅ Express delivery available in France (24h)
  • ✅ Mondial Relay pickup points in France and Corsica
  • ✅ Full tracking of your order
  • ✅ Free returns also covered

📞 A question? Our team is here to help!