Refund policy

1. OUR EXTENDED POLICY - 50 DAYS

Beyond the legal requirement, La Boutique Brasileira offers you an extended period of 50 days to return your hair cosmetics.

2. RETURN CONDITIONS

Products eligible for return:

  • ✅ New, unopened products in their original packaging
  • ✅ Products that are defective or do not match the order
  • ✅ Labels and instructions for use included

Products excluded from returns:

  • ❌ Opened or used products (for hygiene and safety reasons)
  • ❌ Products damaged by the customer
  • ❌ Damaged packaging that makes resale impossible

3. RETURN PROCEDURE

Step 1: Return request

Contact us before sending your product back:

Information to provide:

  • Order number
  • Reason for return
  • Photos of the product if defective

Step 2: Sending the product back

Return the product to the following address:

La Boutique Brasileira
Dock Avenue ZA du Marloup
42155 Pouilly-les-Nonains
France

Important: keep your shipping invoice — we will reimburse the return costs.

Step 3: Processing

  • Product checked within 48h of receipt
  • Refund within 2 to 3 business days after approval

4. REFUND ARRANGEMENTS

  • Amount: product price + initial delivery costs + return costs
  • Method: the same payment method as the original order
  • Time frame: a maximum of 14 days in accordance with the law (usually 2-3 business days)

5. RETURN COSTS

Return costs are paid by us. Email us your carrier's invoice and we will include it in your refund.

6. GEOGRAPHICAL AREA

This policy applies to orders delivered to mainland France and Corsica.

7. DEFECTIVE PRODUCTS

If a product is defective or does not conform:

  • Free, priority return
  • Replacement or refund, at your choice
  • Compensation may be available depending on the damage

8. CONTACT

For any questions about returns: