Frequently asked questions
Have a question about your order, an out-of-stock product or our partner salons? Find practical information from La Boutique Brasileira here.
How long does it take to prepare my order?
We prepare and dispatch orders from Monday to Friday, excluding public holidays. Orders are usually prepared within 24 to 48 business hours. Orders placed over the weekend are processed from the next business day; transit time is additional to preparation time.
For detailed delivery information, see our shipping policy.
How can I track my order once it has been dispatched?
Once your order is dispatched, you will receive an email with the tracking number and information on tracking your parcel. For questions about your order, email contact@laboutiquebrasileira.com and include your order number.
How can I be notified when a product is back in stock?
On the out-of-stock product page, click “Notify me when it’s back” if the button is available, then follow the steps to request a restock notification.
How can I find a partner salon?
We have a small list of partner salons. To find out whether a salon is listed in your area, contact us at contact@laboutiquebrasileira.com and include your town or postcode.
How can I contact customer service?
Email us at contact@laboutiquebrasileira.com or call or WhatsApp us on +33 7 56 89 87 40, Monday to Friday, 9 am to 6 pm (French time). You can also use our contact form; for questions about an order, include its number.